Refund policy
At KnowSharp, we sell digital products, including PDF guides and related digital resources.
Because digital products can be accessed immediately after purchase, all purchases are generally final and non-refundable once the digital product has been delivered or made available for download.
However, we want you to have a good experience with KnowSharp. If you experience a genuine problem with your purchase, please contact us and we'll review the situation.
1. Refunds for Technical Issues
If you paid for a product but:
- Did not receive your download/access link;
- Received an incorrect or corrupted file; or
- Are unable to access the product because of a technical problem with our delivery system,
please contact us at priyansh@knowsharp.com.
We'll work with you to resolve the issue or provide a replacement copy where appropriate.
2. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us at priyansh@knowsharp.com.
After verifying the duplicate transaction, we may issue a refund for the duplicate purchase.
3. Refund Requests
Refund requests should include:
- The email address used for the purchase
- Your order number
- The name of the product purchased
- A brief explanation of the issue
We may request additional information when necessary to verify the purchase.
4. Unauthorized Transactions
If you believe a purchase was made without your authorization, please contact us as soon as possible at priyansh@knowsharp.com.
We may investigate the transaction and work with the relevant payment provider where necessary.
5. Change of Mind
Because our products are digital and are delivered electronically, we generally do not offer refunds simply because you changed your mind, decided the product wasn't what you wanted, or no longer wish to use it after purchasing it.
However, nothing in this policy is intended to limit any mandatory consumer rights or refund rights that apply to you under the laws of your country or region.
6. How Refunds Are Processed
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Contact Us
If you have any questions about this Return & Refund Policy or need help with a purchase, contact us:
KnowSharp
Email: priyansh@knowsharp.com